Documents & Policies

Privacy Policy




1.1 We, EEZI GLOBAL LIMITEDcompany number 09000588, (“Eezi”, “we,” “our” or “us”), are committed to protecting your privacy. This Privacy Policy (“Policy”) applies to all persons using our services, website This Policy governs our data collection, processing and usage practices. It also describes your choices regarding use, access and correction of your personal information. 

1.2 By using our website (“Website”), you (“you”, “your”) consent to this Policy and to the data practices described in it. If you do not agree with the data practices described in this Policy, you should not use our services, the Website. 

1.3 We periodically update this Policy. We encourage you to review this Policy periodically.


2.1 This Policy has been developed for purposes of compliance with the General Data Protection Regulations 2017 (“GDPR”) and the Data Protection Act 1998 or 2018 (“DPA”) and shall serve as part of your initial customer relationship with us and our ongoing commitments to you. 

2.2 Without information about you, we may not be able to provide you with the services or the support you request or require. Some of the information we obtain is collected to comply with applicable laws and regulations, including anti-money laundering laws. 

2.3 This Policy explains: 

a) Types of information we collect about you;

b) How we use information about you;

c) Types of information we disclose to third parties and the types of such third parties;

d) How we protect your personally identifiable information; and

e) How you may instruct us not to disclose certain information about you which we are otherwise permitted to disclose by law.

2.4 By using our Website, you authorize and consent to our obtaining from, and disclosing to, third parties any information about you in connection with identity or account verification, fraud detection, or collection procedure, or as may otherwise be required by applicable law.


3.1 We collect the following information (“Information”) about you: 

a) Identification information, such as your name, email address, phone number;

b) Other information you provide by filling in forms on the Website. This includes information you provide at the time of registering your interest on the Website; 

c) Information about how you use our services, including your access time, browser type and language, and Internet Protocol (“IP”) address; 

d) Information collected by Cookies (for more information on this please see our cookies Policy);

e) Information contained in or relating to any communication that you send to us with or without our request, including without limitation the communication content and metadata associated with the


4.1 We do not sell, exchange or give to any other person your information, whether public or private, for any reason whatsoever, without your consent, other than for the express purpose of providing our services to you. 

4.2 We collect, process, and use information about you for the following purposes: 

a) To provide the services to you and to improve, personalize and facilitate your use of our services; 

b) To measure, customize, and enhance our services, including the design, content, and functionality ofthe Website, or to track and analyse trends and usage in connection with our services; 

c) To notify you about any changes to the Website;

d) To provide you with customer care;

e) To operate our website and services, including to ensure their security;

f) In order to: (i)protect our rights or property, or the security or integrity of our services; (ii)enforce the terms of our Terms and Conditions or other applicable agreements or policies; (iii) investigate, detect, and prevent fraud, security breaches, and other potentially prohibited or illegal activities; (iv) comply with any applicable law, regulation, or legal process. 

4.3 We may use third-party service providers to, process and store your information in the United Kingdom and other countries in our sole discretion.


5.1 Any third party that receives or has access to Information is required to protect such Information and use it only to carry out the services they are performing for you or for Eezi, unless otherwise required or permitted by law. We shall ensure any such third party is aware of our obligations under this Policy and we enter into contracts with such third parties by which they are bound by terms no less protective of any Information disclosed to them than the obligations we undertake to you under this Policy or which are imposed on us under applicable data protection laws. 

5.2 We may disclose any and all information specified in Clause 4.2 of this Policy to: 

a) Our suppliers or subcontractors as reasonably necessary for providing our services to you;

b) Our partners, governmental bodies and regulatory authorities, judicial bodies, our associates, agents, attorneys or other representatives for compliance with legal obligations to which we are subject or for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure; 

c) Our group companies, including our affiliates, for rendering our services, compliance with applicable laws and improving the quality of our services.


6.1 Without prejudice to Section 5 of this Policy, you should be aware that we transfer your information outside EEA: 

a) We may transfer your Information to our main subcontractor incorporated in the Republic of South Africa solely for the purposes of providing our services to you and only on as need to know basis. Each transfer will be protected by appropriate safeguards of the relevant legally binding obligations of the recipient to protect and handle your Information in accordance with this Policy, GDPR and DPA. 

b) We also send information elsewhere in the world. For example, where we use cloud-based technology or a data centre or backup facility overseas. People in other countries may also need to access that database for purposes such as technical support or system development and testing. 

6.2 While countries within the European Union all ensure a high standard of data protection law, some parts of the world may not provide the same level of legal protection in relation to personal data. As a result, when we do send personal data overseas, we will make sure that suitable safeguards are in place to protect the information. For example, these safeguards might include: 

a) Putting in place a contract with the recipient containing terms which have been approved by the authorities as providing a suitable level of protection.

b) Sending the information to an organisation which is a member of a scheme which has been approved by the authorities as providing a suitable level of protection. One example is the “Privacy Shield” scheme that has been agreed between the European and US authorities.


7.1 We may allow third-party service providers to deliver content and advertisements in connection with our services and to provide anonymous site metrics and other analytics services. These third parties may use cookies, web beacons, and other technologies to collect information, such as your IP address, identifiers associated with your device, other applications on your device, the browsers you use to access our services, webpages viewed, time spent on webpages, links clicked, and conversion information (e.g., transactions entered into). This information may be used by us and third-party service providers on our behalf to analyse and track usage of our services, determine the popularity of certain content, deliver advertising and content targeted to your interests, and better understand how you use our services. 

7.2 The third-party service providers that we engage are bound by confidentiality obligations and applicable laws with respect to their use and collection of your information. 



8.1 You have the following rights with respect to Your Information: 

a) Right to Confirmation – you have the right to confirm that we process your Information and to access such Information together with the details of the purposes of the processing, the categories of Information concerned and the recipients of your Information. 

b) Right to Access  – you have a right to request and receive a copy of your Information that we have subject to compliance with the applicable laws. We will provide you with a copy of the Personal Data held by us as soon as practicable and in any event within not more than 30 days of your request in writing. We may also request proof of identification to verify your access request. 

c) Right to Rectification – you have the right to rectify any inaccurate Information about you and to complete any incomplete Information about you.

d) Right to Erasure – you have the right to demand erasure of your Information with us if:

  • the Information is no longer necessary in relation to the purposes for which it was collected or otherwise processed;
  • you withdraw consent to consent-based processing;
  • you object to the processing of your Information under the applicable law;
  • the processing of your Information is done for direct marketing purposes only; and
  • your Information has been unlawfully processed.

We may refuse your demand if your Information is processed for exercising the right of freedom of expression and information, compliance with a legal obligation or establishment, exercise or defence of legal claims. 

e) Right to Restrict Processing – you have the right to restrict processing of your Information if:

  • you contest the accuracy of the Information;
  • processing is unlawful, but you oppose erasure;
  • we no longer need the Information for the purposes of our processing, but you require Information for the establishment, exercise or defence of legal claims; and 
  • you have objected to processing, pending the verification of that objection, in which case we may continue to store your Information, but we will only otherwise process it: (i)with your consent; (ii)for the establishment, exercise or defence of legal claims; (iii)for the protection of the rights of another natural or legal person; or (iv)for reasons of important public interest. 

f) Right to Object to Processing – you have the right to object to our processing of your Information by any reason to the extent that the legal basis for the processing is the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. Please note, that we will cease processing your Information if such processing was done for direct marketing purposes. Otherwise, we may disregard your objection if we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims. 

g) Data Portability – to the extent that:

  • the legal basis for our processing of your Information is your consent, a necessity to perform a contract to which you are party, or to satisfy your request prior to entering into a contract,and  
  • such processing is carried out by automated means, you have the right to receive your Information from us in a structured, commonly used andmachine-readable format. However, we may refuse to provide you with your Information if it would adversely affect the rights and freedoms of third parties. 

h) Right to Complain – if you consider that our processing of your Information violates applicable laws and regulations, you have a legal right to file a complaint with the U.K. Information Commissioner by following the instructions provided at or otherwise as may be convenient for 

i) Right to Withdraw Consent – you may withdraw your consent to us processing your Information at any time, however such withdrawal will not affect the lawfulness of processing of your Information before it. 

8.2 You may exercise any of those rights by sending an email at Please note, that some of your rights related to your Information are quite complex, and you are advised to read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.


9.1 We take reasonable measures, including administrative, technical, and physical safeguards, to protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. 

We hold information about you at our own premises and with the assistance of third-party service providers. We restrict access to personal information to our employees, contractors, and agents who need to know that information in order to transmit, store, or process it, who are subject to contractual confidentiality obligations consistent with this Policy, and who may be disciplined or terminated if they fail to meet these obligations. 

9.2 Our third-party service providers store and transmit personal information in compliance with this Policy and other appropriate confidentiality and security measures. Nevertheless, we cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. 

9.3 In the event that any information in our possession or under our control is compromised as a result of a security breach, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps in accordance with applicable laws or regulations. 


10.1 We will hold your Information for five years from the date of your last use of our Services unless otherwise required by the applicable law. 

10.2 Notwithstanding Clause 10.1, we may retain your Information where such retention is necessary for compliance with a legal obligation to which we are subject. 


11.1 EEZI LIMITED is a private limited company, registered in England and Wales, company number 09000588. 

11.2 Any questions or concerns regarding this Policy or your rights related to the protection of your personal information may be sent via email at 

11.3 In order to ensure effective and legal handling of our customers’ Information we have appointed a Data Protection Officer. You can reach our Data Protection Officer by sending an email at 


12.1 We reserve the right to modify, alter or otherwise update this Policy at any time, by posting such changed, updated or modified policy on our Website. We will provide you with a minimum notice period of two months for any changes to this Policy, by email at the email address you provide. 

12.2 Should you not wish to accept those changes, you should notify us and we will take that as an instruction to close your account held with us. 

13.3 Should we not hear from you, your continued use of our services constitutes your acceptance of any amendment of this Policy. In the event that you close your account following the rejection of the changes, we will still hold your personal data on file, to adhere to applicable law.